Terms of Use

Effective Date: August 19, 2019
Last Updated: May 7, 2025

These Terms of Use (“Terms”) govern access to and use of the ClaimComplete Claim Management Software (“Service”), provided by RDPR GROUP, LLC (“Provider,” “we,” “our,” or “us”). By accessing or using the Service, you agree to be bound by these Terms.

1. Access and Use

Access to the Service is available only to paying customers who have executed a valid agreement with RDPR GROUP, LLC. Use of the Service is restricted to authorized users for internal business operations only.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service in accordance with these Terms and any applicable agreement.

2. User Responsibilities

You agree to:

  • Maintain accurate and current user credentials.
  • Ensure all users comply with these Terms.
  • Prevent unauthorized access to the Service.

You are responsible for all activity under your account.

3. Acceptable Use

You must not:

  • Copy, modify, or create derivative works of the Service.
  • Reverse engineer, decompile, or attempt to extract source code.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use the Service to transmit unlawful, defamatory, or harmful content.
  • Attempt unauthorized access to the Service or its related systems or networks.

4. System Availability and Support

We aim to maintain at least 98% system uptime each calendar month, excluding scheduled maintenance and circumstances beyond our control.

Support is provided during normal business hours. Premium support services are included for all customers.

5. Data Privacy and Security

We comply with applicable data protection laws, including HIPAA, and maintain Business Associate Agreements (BAAs) with covered entities as required.

We will:

  • Process customer data in accordance with our Privacy Policy.
  • Implement reasonable safeguards to protect the confidentiality, integrity, and availability of data.
  • Provide data backups upon request.

You agree to:

  • Implement reasonable safeguards on your systems.
  • Use the Service in compliance with applicable privacy and security laws.

6. Intellectual Property

RDPR GROUP, LLC retains all rights, title, and interest in and to the Service, including all software, trademarks, logos, and related intellectual property.

Nothing in these Terms grants you ownership of any of our intellectual property.

Suggestions or feedback you provide may be used by us without restriction, and you assign to us all right, title, and interest in such feedback.

7. Termination

We may suspend or terminate access to the Service:

  • For any material breach of these Terms or related agreements.
  • Upon the expiration or termination of the underlying agreement.

Upon termination, you must cease use of the Service. You will have 30 days to retrieve your data, after which it may be deleted.

8. Compliance and Export Restrictions

You agree to comply with all applicable U.S. export laws and regulations. You represent that you are not located in or a resident of any country subject to U.S. embargo or listed on any U.S. government restricted party list.

9. Disclaimers and Limitations

The Service is provided “as is” without warranty of any kind, express or implied. We do not warrant that the Service will be error-free or uninterrupted.

To the fullest extent permitted by law, our liability is limited to the amount paid by you for the Service in the 12 months prior to the claim.

10. Governing Law

These Terms are governed by the laws of the United States and the state in which you are located, without regard to conflicts of law principles.

11. Modifications to Terms

We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the modified Terms. The current version is always available at https://www.claimcomplete.net/terms.

Open Source Disclosure

This application includes components licensed under the Common Development and Distribution License (CDDL).
In accordance with the license, the corresponding source code — including minor modifications — is available upon request.
To easily and quickly obtain a copy in zip format, please contact: legal@claimcomplete.net

13. Use of Data for Service Improvement

We may use aggregated, anonymized, or de-identified data derived from your use of the Service to:

  • Improve, develop, and enhance the functionality and performance of the Service,
  • Diagnose issues and provide support,
  • Generate usage insights and analytics,
  • Create new features or offerings.

Such data will not identify you or your users personally, nor will it include any protected health information unless expressly authorized or permitted under applicable law and our Business Associate Agreement (BAA), where applicable.

We do not sell, rent, or share identifiable customer data with third parties for marketing purposes.

14. Contact

For questions about these Terms, please contact:

RDPR GROUP, LLC
legal@claimcomplete.net

© [2025] RDPR GROUP, LLC. All rights reserved.